Privacy Policy

TelaFix Solutions ("we," "us," "our") is committed to protecting the privacy and personal data of all users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Information We Collect

We collect personal data that you voluntarily provide when using our services, including but not limited to your name, contact information, address, and details related to repair services such as device specifics. Additionally, non-personal information such as usage data and technical information may be collected automatically when you interact with our online platform.

Use of Personal Data

Your personal information is used solely for the purposes of providing repair and maintenance services, processing orders, communicating with you about your service requests, handling warranty matters, and improving our service offerings. We may also use your data to comply with legal obligations and to protect our legitimate interests, such as fraud prevention.

Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform our contract with you, compliance with legal obligations, and our legitimate interests where appropriate. You have the right to withdraw consent at any time, subject to legal and contractual restrictions.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. Your personal information may be shared with trusted third-party service providers who assist in delivering our services, such as logistics or diagnostic partners. All third parties are required to maintain the confidentiality and security of your information. We may also disclose your information if required by law or to protect our rights.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is restricted to authorized personnel who require it to perform their job duties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce agreements.

Your Rights

Under GDPR and applicable laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate or incomplete information
• Object to or restrict processing of your personal data
• Withdraw consent at any time where processing is based on consent
• Request data portability to transfer your data in a structured, commonly used format
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us through our physical address.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience and analyze usage patterns. You may adjust your browser settings to refuse cookies; however, this may limit certain functionalities of the site.

Links to Other Websites

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on our online platform, and we encourage you to review the policy regularly.

Contact Information

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.